We currently ship throughout the EU. You'll see the full list of countries and the applicable shipping costs at checkout, before you complete your order.

Within Germany, delivery usually takes 3–5 business days. For deliveries to other EU countries, please allow an additional 5 business days. Please note that delivery times vary for made-to-order pieces.

Shipping costs depend on your delivery country and are shown transparently at checkout.

Germany
Standard Shipping (3–5 days) 5,99 €
Express Shipping: (1–2 days) 9.99 €
Free shipping (3–5 days) on orders of 100 €

EU
Standard Shipping (3–5 days) 13,99 €

International
Standard Shipping (3–5 days) 19,99 €

Yes. As soon as your order leaves our studio, you'll receive an email with a tracking link so you can follow your shipment at any time.

Delivery time includes both processing and shipping.

Orders are not processed on weekends or German public holidays, and no deliveries are made on Sundays or public holidays.

During peak periods, delivery may take an extra 1–2 days. Thank you for your patience.

We do not ship to P.O. boxes or parcel lockers.

The shipping costs listed apply to private customers and personal use. Bulk and commercial orders may incur additional shipping charges.

Yes. As a consumer, you have a statutory right of withdrawal within 14 days of receiving your order. Within this period, you can return your order without giving any reason.

Return shipping costs are generally covered by you as the customer, unless otherwise agreed. You'll find the details in our Cancellation Policy.

All products come with the statutory 24-month warranty from the date of receipt, in accordance with EU consumer law. In the case of defects, you're entitled to repair or replacement, a price reduction, or cancellation of the purchase.

We're so sorry. Please contact us within 7 days of receiving your order at shop@ml-heart.com with photos of the damage, and we'll arrange a replacement or refund right away.

Care instructions are included with every product.

There's no fixed "expiry date" for our jewelry — with proper care, it's wearable for years. That said, PLA behaves differently from metal: it's more sensitive to high heat, direct sunlight, and impact. Kept protected, it holds its shape and color beautifully.

Each bag is made from Italian deadstock leather — surplus rescued from the luxury fashion industry — and handmade in our Berlin studio. Every design uses a different, distinct leather, so each one feels and ages a little differently. Small variations in color, texture and surface are natural and make every piece unique.

Shopper – Cavallino (calf hair)
Mini Bag – Varnished leather
Double Bag – Nappa lambskin

Please ask us for the circularity certificate of your material.

Care instructions are included with every bag. As a general rule: store your bag away from direct sunlight and heat. Please avoid overfilling.

Keep it dry: water can mark the hair and flatten the texture. If it gets wet, let it air-dry naturally, away from heat, then brush it back into place.

The glossy surface wipes clean easily with a soft, dry or slightly damp cloth. Avoid contact with rough surfaces. Store it wrapped, so the surface doesn't stick to other materials in warm conditions.

Nappa is exceptionally soft, which also makes it sensitive. Handle with clean hands, keep it away from moisture, and wipe gently with a dry cloth. An occasional light leather conditioner keeps it supple. Avoid friction against rough surfaces to protect the soft grain.